Customer Success Specialist
Customer Success Specialist - Ghent (Belgium)
In this role you will join an onboarding team whose mission is to deploy and configure our SaaS Ticketing Platform, to support our customers in change management and to foster the adoption of our solution.
- Deliver professional services related to ticketing configurationTrain customers to use our solution
- Manage your own customer portfolio from onboarding to continuous customer satisfaction
- Lay the foundation for long-term relationships with our customers
- Analyze and formalize business requirements, and report them back to Product managers
- Plan and coordinate the deployment of our solution according to standard process and tools, monitor all activities
- Ensure that projects are delivered on-time, within scope, quality and budget
- Coordinate internal resources and third parties/partners for the flawless execution of projects
- Organize and lead business and technical workshops
- Report and escalate to management as needed
- Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required.
You will need to show:
- Excellent client-facing and internal communication skillsExcellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skillsBusiness and problem analysis skills
- Agility, a strong sense of commitment and the discipline to focusAn ability to work well under pressure
- Strong interpersonal skills that enable you to work in a team and take ownership when needed
- IT skills (hardware, development & API)PMP certification or similar
- Languages: English (fluent), Dutch, French and/or German are a plus
- A stimulating and professional working environment in a dynamic team with extensive expertise
- Exciting projects using the latest technologies
- Flat organisational hierarchies and cross-functional teamwork
- Close contact with customers in a creative industry
- A supportive culture with excellent opportunities for professional and personal training and development
If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).
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